PIPP Plus customers dropped from the program for nonpayment, failure to re-verify or to bring account current by the Anniversary date may re-enroll if all missed PIPP Plus payments are paid. The amount due excludes payments made for service when the customer was not enrolled in PIPP Plus up to the amount owed in arrearage. This is a month payment plan to help customers who are no longer eligible, or who have voluntarily left the program, transition to regular utility payments.
This month plan provides an opportunity for former PIPP customers with outstanding arrearages who are no longer with the utility and are current with their PIPP payments to reduce or pay off their arrearages. To download: Click the folder with a down arrow icon. To print: Click the printer icon in the top right of the display.
If you need multiple copies for an organization or group, please contact a member of our outreach team. Do you have questions regarding your utilities, disconnection or reconnection, or consumer assistance? Email us! PIPP Plus. Can I utilize the winter crisis No, the Can I send a non-household member to apply for services on my behalf?
Can I apply for services over the phone? No, you must make an appointment or be a walk-in at 8am or 1pm. Yes, if you have a scheduled appointment we will place a hold to stop a disconnection of services. Why is one of my utility bills on PIPP and not the other? The gas and electric are two different companies, review all pages of the bills to verify the re-verification date. Our Summer Crisis Program provides electric-only utility assistance to households with an elderly member 60 yrs.
The program duration is typically from July 1 through August 31 however the start date and benefit are determined annually by the Ohio Development Services Agency and are published in June. Appointment Scheduling Appointments can be scheduled by calling our toll-free automated appointment line at These packets contain all documentation including signature pages required for approval and will help expedite application completion during the phone interview.
We will not conduct outreach appointments at our Alliance or Massillon sites. Walk-In Policy We recognize that some households have emergency situations that warrant being seen immediately. On Thursdays of each week, the first twenty 25 households to get through to the Walk- In hotline will be given a time slot to be seen between am and pm on the same day.
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